Terms Of Service
SHOP WITH CONFIDENCE
Thank you for shopping with PenguinLada! Your satisfaction is always top of our mind, and we’re committed to provide you with a delightful shopping experience. Every product is carefully curated and sourced to ensure its quality.
We hope you enjoy parenting with our collections as much as we do.
We also strive to provide a dedicated Customer Experience to ensure you have a smooth shopping experience.
You can contact us at firstname.lastname@example.org for any inquiries.
Local Shipping Fee
• For orders spent below SGD$100, delivery fee of SGD$5 is applicable.
• For orders spent above SGD$100 in a single receipt, we provide free shipping for domestic orders.
• We do not accept combination of orders to entitle for free shipping.
Local Shipping Delivery Duration
We aim to dispatch your items within 3 working days (excluding Weekdays and PH) once order is placed. You should receive your items within 3-5 working days (excluding Weekdays and PH) once dispatched. All orders are sent via trackable mail or courier.
For bigger sized items such as Magnetic Whiteboard, the delivery period will be 7 working days as we require a dedicated courier to deliver these delicate items.
If you require split shipping, an additional SGD$5 delivery fee would be applicable to arrange for a separate delivery. It applies to both orders that are below and above SGD$100.
For overseas shipping, kindly email us @ email@example.com
We will check for the delivery quotation and get back to you within 2 working days.
For overseas orders for large item, we will not be liable for any damages caused during the delivery transit. We are unable to proceed with an exchange or refund.
Email notification will be sent to notify you when order is ready for collection. Self- collection will be available Mon-Fri (excluding Weekends and PH) between 10AM to 5PM (please avoid lunch time from 12NN-2PM).
If you have urgent orders, we advise to opt for self-collection and we will arrange for your orders to be ready within the same day or next available day for self-collection.
For orders with pre-order item/s, it will be shipped out on the designated shipping date as indicated in the product details unless otherwise stated. If it contains more than one pre-order items (with different shipping dates), we will only ship out together once all the pre-order items are available for shipping.
*If you wish for the in-stock items to be delivered separately first, please refer to the split shipping T&C.
Out of Stock Item
If the item is out of stock on our website, we are unable to allow placing of order in advanced to enjoy the promotion deal as there is no stock inventory on the website.
We reserved the rights to amend/adjust/add/remove our stock inventory from PenguinLada website, at our sole discretion without prior notice.
Once your order has been placed on our website, you will immediately receive a confirmation email that is auto generated by our system. For all orders that are returned due to an incorrect address, a fee will be imposed for repackaging and postage.
Amendment of orders
In order not to delay the shipment of orders, we advised customer to make a check and input the correct details and items in your order. Once orders are fulfilled by our team, we are not able to make further amendments to your order or shipping details.
We accept Paynow, Visa, Masters, Grab and Atome in secure transaction platform.
At PenguinLada, all products are listed in Singapore Dollar (SGD) and not inclusive of delivery fee. We reserve the right to make amendments to our pricing or promotion details at our sole discretion at any time without prior notice.
• Exchange is only applicable with the same item when goods are damaged or faulty due to seller’s mistake. Exchange is only applicable for items purchased on PenguinLada website.
• For exchange of item, it must be reported within 7 days upon receipt of parcel for local orders and 14 days for overseas orders.
• We are not accepting exchange due to change of mind.
• For items to be eligible for exchange:
(A) Item must be in the original condition as when delivered to customer. Original packaging must be intact, new, unwashed, and unworn condition with all tags and stickers attached.
(B) Any used merchandise will not be eligible for exchange or refund.
(C) For Busyboard or Magnetic Whiteboard Exchange, the original box and protective film needs to be intact otherwise it will not be eligible for exchange.
INCORRECT ITEM POLICY
• For incorrect item received, it must be reported within 7 days upon receiving of order otherwise we will not be held responsible.
• Item must be in the original condition as when delivered to customer. Original packaging must be intact, new, unwashed, and unworn condition with all tags and stickers attached.
• Any used merchandise will not be eligible for exchange.
MISSING ITEM POLICY
Please kindly check your order immediately once received or within the 7 days period otherwise we will not be held responsible for the missing items after 7 days.
• If the order has yet to be fulfilled and customer wish to cancel the order, a refund will be done via Store credits only.
• If the order has been fulfilled and customer wished to return the items due to wrong purchase, customer will have to arrange for own courier to deliver the item back to us. Delivery fee will also be borne by customer. PenguinLada will not be liable for any return lost packages and will not be able to process your return if it does not reach us.
• Refund will only be done via Store credits with a validity of one year. Store credits will only be issued once your return is processed, which you will receive an email notification.
• Original packaging must be intact, new, unwashed, and unworn condition with all tags and stickers attached. Any used merchandise will not be eligible for return/cancellation.
Your privacy is important for us too! Any personal information that you have provided is strictly confidential and will only be used to process your order. We will not disclose your information to third parties.
We reserve the right, at our sole discretion, to change, modify, add or remove any of the Terms and Conditions contained herein at any time and without prior notice. We recommend that you always read the Terms and Conditions before using our Website. Your continued use of the Website indicates your acceptance of such changes or modifications.