Privacy Policy

Last updated: [6th October 2025]

Welcome to PenguinLada. We value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website (www.penguinlada.com) or purchase our products.

If you do not agree with this policy, please do not use the site.

1. Information We Collect

We collect various types of information, including:

1.1 Personal Information You Provide

  • Full name

  • Email address

  • Shipping address

  • Phone number

  • Payment information (e.g. card details) — handled via third-party payment processors

  • Order history

  • Account login username & password

1.2 Device & Usage Information

  • IP address

  • Browser type & version

  • Device identifier

  • Operating system

  • Pages you view, time spent, click paths

  • Cookies and tracking technologies

1.3 Cookies & Tracking
We use cookies, pixels, local storage, and similar technologies to:

  • Recognize you when you return

  • Understand site usage & improve features

  • Personalize offers & marketing
    You can control cookie settings via your browser, but disabling cookies may affect some site functionalities.

2. How We Use Your Information

We may use collected data for:

  • Processing your orders, payments, and deliveries

  • Sending you order confirmations, updates, and support messages

  • Managing your account & login

  • Personalizing your shopping experience

  • Marketing, offers, newsletters (with your consent)

  • Analytics and improving website experience

  • Preventing fraud, misuse, and ensuring security

3. Sharing & Disclosure

We may share your information with third parties in these circumstances:

  • Service providers & partners, e.g. payment gateways, couriers, fulfillment centers

  • Marketing & analytics tools (e.g. email platforms, ad networks)

  • Legal requirements – when required by law, court order, or to comply with regulations

  • Business transfer – if PenguinLada is merged or sold, your data may be transferred (with protections)

We will not sell your personal data to unrelated third parties.

4. Data Security & Retention

  • We implement technical & organizational safeguards (encryption, access controls) to protect your data.

  • We retain personal information for as long as needed to fulfill the purposes in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

  • If you request deletion, we will remove your data unless required by law to retain it.

5. Your Rights & Choices

Depending on your location, you may have rights such as:

  • Accessing your personal information

  • Correcting or updating errors

  • Deleting your account / data

  • Restricting or objecting to processing

  • Withdrawing consent (for marketing communications)

  • Portability of data (if applicable)

To exercise your rights, please contact us using the details below. We may ask for verification before processing.

6. Children & Minors

Our store is not intended for use by children under age 13. We do not knowingly collect “personal information” from children under 13. If we learn we’ve inadvertently done so, we will take steps to delete it.

7. International Transfers

If you are located outside Singapore, your information may be transferred to, stored, and processed in other countries where our servers or third-party partners are located. You consent to such transfers under this policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect changes. We encourage you to re-visit this page periodically. Continued use after changes implies consent.

9. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please contact:

PenguinLada
hello@penguinlada.com